Shipping Policy

At FFC Imports, we are committed to processing and shipping every order as quickly and accurately as possible. We offer multiple domestic and international shipping options at competitive rates.

Order Processing

Orders are generally processed within 1–3 business days after the order and payment have been successfully received and confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

Please note that order processing time is separate from the carrier’s estimated transit time. Payment verification, product availability, large orders, and special-order items may require additional processing time.

Once an order has shipped, tracking information will be sent to the email address provided during checkout.

Shipping Within the United States

We ship throughout the United States using UPS, FedEx, and USPS.

Available shipping services, estimated delivery times, and costs will be displayed during checkout whenever possible. Customers may select from the available options based on their preferred delivery speed and budget.

Shipping charges are calculated based on factors such as package weight, dimensions, destination, and selected shipping service. FFC Imports works to provide reliable shipping options at competitive rates.

International Shipping

FFC Imports ships worldwide using FedEx, UPS, DHL, USPS, and selected Miami-based freight-forwarding and shipping companies serving Central America, South America, and other international destinations.

International shipping availability, rates, and estimated delivery times vary depending on the destination, package specifications, carrier, and service selected. If shipping options are not available for your destination during checkout, please contact us for assistance and a shipping quote.

International customers are responsible for all applicable customs duties, import taxes, brokerage fees, handling charges, and any other fees imposed by the destination country or shipping carrier, unless otherwise expressly stated. These charges are not controlled by FFC Imports and are generally not included in the product price or shipping charge.

Customers are responsible for confirming their country’s import requirements and restrictions before placing an order.

International Sales and Returned Shipments

All international sales are final. FFC Imports does not accept returns on international orders.

If an international shipment is returned to FFC Imports because it was refused, unclaimed, undeliverable, not cleared through customs, or because the recipient failed to pay the applicable customs duties, taxes, or carrier charges, the customer may request that the order be shipped again.

The customer will be responsible for paying all costs associated with the new shipment and may select from the shipping methods and carriers available for the destination.

Delivery Times and Carrier Delays

Estimated delivery dates are provided by the shipping carriers and are not guaranteed by FFC Imports.

Once a shipment has been transferred to the carrier, its transportation and final delivery are handled by that carrier. FFC Imports is not responsible for delays caused by the carrier, customs inspections or clearance procedures, weather conditions, service interruptions, holidays, incorrect or incomplete addresses, or other circumstances outside our reasonable control.

Packages Marked as Delivered

FFC Imports relies on the tracking and delivery information provided by the shipping carrier.

If the carrier’s tracking information shows that a package was delivered but the customer cannot locate it, the customer must contact the shipping carrier directly to request additional delivery information, proof of delivery, or an investigation.

Customers should also check around the delivery location and contact household members, neighbors, front-desk personnel, property management, or mailroom staff who may have received the package.

FFC Imports will provide available shipment and tracking information when reasonably necessary, but we are not responsible for packages confirmed as delivered by the carrier.

Shipping Address and Address Changes

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, postal code, or freight-forwarder information.

A customer may request an address correction before the order has shipped. Address-change requests must be submitted in writing by email, text message, or WhatsApp and must include the order number and complete corrected address.

Address changes are not guaranteed after an order has been processed or transferred to the shipping carrier.

FFC Imports is not responsible for delays, failed deliveries, returned packages, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

Damaged Packages, Missing Items, or Order Discrepancies

Any visible shipping damage, missing items, incorrect items, or other order discrepancies must be reported to FFC Imports within 48 hours of the carrier’s recorded delivery.

Customers must retain all products, original packaging, shipping boxes, labels, and packing materials and provide clear photographs or other documentation reasonably requested by FFC Imports.

Reports received after the 48-hour period may not be eligible for review or assistance.

Questions or Special Shipping Requests

For international shipping quotes, large or wholesale orders, expedited shipping, freight-forwarder deliveries, address corrections, or other special shipping requests, please contact us and include your order number whenever applicable:

Email: sales@ffcimports.com
Call: +1 (786) 557-1825
Text Message: +1 (786) 557-1825
WhatsApp: Message us on WhatsApp